General Terms & Conditions

Status from 18.07.2025

Table of Contents 

1. Scope of Application
2. Formation of Contract
3. Right of Withdrawal 
4. Prices and Payment Terms
5. Delivery and Shipping Conditions 
6. Retention of Title 
7. Warranty for Defects 
8. Redemption of Promotional Vouchers 
9. Applicable Law 
10. Jurisdiction
11. Alternative Dispute Resolution 

1) Scope of Application

1.1 These General Terms and Conditions (hereinafter referred to as "GTC") of ASSMANN DIGITAL GmbH (hereinafter referred to as "Seller") apply to all contracts concerning the delivery of goods which a consumer or entrepreneur (hereinafter referred to as "Customer") concludes with the Seller regarding the goods presented in the Seller's online shop ASSMANN Home. The inclusion of the Customer's own conditions is objected to unless otherwise agreed. 

1.2 For the purposes of these GTC, a consumer is any natural person who concludes a legal transaction for purposes that predominantly are outside his trade, business or profession. An entrepreneur in the sense of these GTC is a natural or legal person or a partnership with legal capacity who, when entering into a legal transaction, acts in exercise of his trade, business or profession.

 2) Formation of Contract

 2.1 The product descriptions contained in the Seller's online shop do not constitute binding offers on the part of the Seller, but serve for the submission of a binding offer by the Customer. 

2.2 The Customer may submit the offer via the online order form integrated into the Seller's online shop. After placing the selected goods in the virtual shopping cart and going through the electronic ordering process, the Customer submits a legally binding contract offer in relation to the goods contained in the shopping cart by clicking the button that concludes the ordering process. As an employee of a partner company, the Customer must first register in the Seller's system using an email address that he uses in his capacity as an employee of the partner company, which must be reflected in the email address, and set up a customer account.

2.3 The Seller may accept the Customer's offer within five days, - by sending the Customer a written order confirmation or an order confirmation in text form (fax or email), in which case receipt of the order confirmation by the Customer is decisive, or - by delivering the ordered goods to the Customer, in which case receipt of the goods by the Customer is decisive, or - by requesting payment from the Customer after he has placed his order. If several of the aforementioned alternatives exist, the contract shall be concluded at the time one of the aforementioned alternatives first occurs. The period for acceptance of the offer begins on the day after the offer is sent by the Customer and ends at the end of the fifth day following the sending of the offer. If the Seller does not accept the Customer's offer within the aforementioned period, this shall be deemed a rejection of the offer with the consequence that the Customer is no longer bound by his declaration of intent.

2.4 If the payment method "PayPal Express" is selected, the payment processing is carried out by the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter: "PayPal"), subject to the PayPal Terms of Use, available at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full or - if the Customer does not have a PayPal account – subject to the conditions for payments without a PayPal account, available at https://www.paypal.com/de/webapps/mpp/ua/privacywax-full. If the Customer selects "PayPal Express" as the payment method as part of the online ordering process, he also issues a payment order to PayPal by clicking the button that concludes the ordering process. In this case, the Seller already declares the acceptance of the Customer's offer at the moment when the Customer initiates the payment process by clicking the button that concludes the ordering process.

2.5 When submitting an offer via the Seller's online order form, the contract text is stored by the Seller after the conclusion of the contract and sent to the Customer in text form (e.g. email, fax or letter) following the submission of his order. The Seller does not make the text of the contract available beyond this. If the Customer has set up a user account in the Seller's online shop before sending his order (mandatory for employees of a partner company), the order data is archived on the Seller's website and can be retrieved by the Customer via his password-protected user account, stating the corresponding login data, free of charge.

2.6 Before the binding submission of the order via the Seller's online order form, the Customer may recognize possible input errors by carefully reading the information displayed on the screen. An effective technical means to better recognize input errors may be the browser's magnification function, by means of which the display on the screen is enlarged. The Customer can correct his entries via the usual keyboard and mouse functions during the electronic ordering process until he clicks the button that concludes the ordering process.

2.7 For the conclusion of the contract, only the German language is available.

2.8 The order processing and contacting take place usually by email and automated order processing. The Customer must ensure that the email address he provides for order processing is accurate so that emails sent by the Seller can be received at this address. In particular, the Customer has to ensure that all emails sent by the Seller or by third parties commissioned by the Seller with the order processing can be delivered and are not blocked by SPAM filters.

3) Right of Withdrawal

 3.1 Consumers are generally entitled to a right of withdrawal. 

 3.2 Further information on the right of withdrawal results from the Seller's instructions on withdrawal.

 4) Prices and Payment Conditions

 4.1 Unless otherwise stated in the product description of the Seller, the prices quoted are total prices that include the statutory sales tax. Any additional delivery and shipping costs will be specified separately in the respective product description.

 4.2 The payment option/s will be communicated to the Customer in the Seller's online shop.

 4.3 If payment is made using a payment method offered by PayPal, payment processing is carried out by the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter: "PayPal"), subject to the PayPal Terms of Use, available at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full or - if the Customer does not have a PayPal account – subject to the conditions for payments without a PayPal account, available at https://www.paypal.com/de/webapps/mpp/ua/privacywax-full.

4.3.1 When selecting the payment method "PayPal Invoice", the Seller assigns his payment claim to PayPal. Before accepting the Seller's declaration of assignment, PayPal carries out a creditworthiness check using the Customer's transmitted data. The Seller reserves the right to refuse the Customer the payment method "PayPal Invoice" in case of a negative check result. If the payment method "PayPal Invoice" is permitted by PayPal, the Customer must pay the invoice amount within 30 days from the receipt of the goods to PayPal, unless PayPal specifies a different payment term. In this case, the Customer can only discharge the debt to PayPal. However, the Seller remains responsible for general customer inquiries, e.g., about goods, delivery time, shipments, returns, complaints, declarations of withdrawal and shipments or credits. The General Terms and Conditions for using the invoice purchase from PayPal also apply, available at https://www.paypal.com/de/webapps/mpp/ua/pui-terms.

4.3.2 When selecting the payment method "PayPal Direct Debit", PayPal debits the invoice amount from the Customer's bank account after issuing a SEPA direct debit mandate, but not before the expiry of the deadline for the advance information on behalf of the Seller. Advance information ("Pre-Notification") is any notice (e.g. invoice, policy, contract) to the Customer announcing a charge by means of SEPA direct debit. If the direct debit is not honored due to insufficient funds in the account or due to the provision of incorrect bank details, or if the Customer objects to the debit, although he is not entitled to do so, the Customer must bear the fees arising from the reversal of the respective credit institution, if he is responsible for this. 

4.4 If a payment method offered via the payment service "Klarna" is selected, payment processing is carried out by Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden (hereinafter "Klarna"). Further information and Klarna's terms and conditions can be found in the Seller's payment information, which is available at the following internet address: https://www.klarna.com/de/agb/ 

4.4.1 Klarna (Purchase on Account):       Please note that these payment options can only be used by consumers (§ 13 BGB) and require a positive credit check, which is carried out by Klarna. For the credit check, Klarna requires the Customer's consent, which is obtained during the purchase.      The invoice is issued by Klarna and sent by email by Klarna to the Customer. The payment period is 14 days from the dispatch of the goods. For payment processing, the payment terms of Klarna apply, available at:      https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_de/invoice?fee=0.

4.4.2 Klarna Installment Purchase Please note that these payment options can only be used by consumers (§ 13 BGB) and require a positive credit check, which is carried out by Klarna. For the credit check, Klarna requires the Customer's consent, which is obtained via an appropriate checkbox in the ordering process.       With Klarna's financing service, you as a consumer can pay your purchase flexibly in monthly installments of at least 1/24 of the total amount (but at least 6.95 EUR). The installment payment is due at the end of the month after Klarna sends a monthly invoice.  Further information on Klarna's installment purchase including the General Terms and Conditions and the European Standard Information for Consumer Credit can be found at:  https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_de/account

4.5 When selecting the payment method "SOFORT", payment processing is carried out by the payment service provider SOFORT GmbH, Theresienhöhe 12, 80339 Munich (hereinafter "SOFORT"). In order to be able to pay the invoice amount via "SOFORT", the Customer must have an online banking account activated for participation in "SOFORT", authenticate himself accordingly during the payment process and confirm the payment instruction to "SOFORT". The payment transaction is carried out immediately afterwards by "SOFORT" and the Customer's bank account is charged. Further information on the payment method "SOFORT" can be obtained by the Customer on the Internet at https://www.klarna.com/sofort/ .

4.6 When selecting the payment method credit card (VISA/MasterCard), your credit card is charged upon completion of your order.

4.7 Refunds are made in the case of the payment option "PayPal" to the account linked to Paypal of the Customer. "Klarna Invoice Purchase" to the account used by the Customer for payment. "Klarna Installment Purchase" in such a way that the amount is deducted by Klarna from the total debt or Klarna contacts the Customer to inquire about his bank details. "Klarna SOFORT" by refunding to the account from which Klarna received the payment. "Credit Card" to the credit card account used; it should be noted that the value date to the credit card account depends on the respective credit card institution.

5) Delivery and Shipping Conditions, Transfer of Risk

5.1 The delivery of goods is carried out by shipping to the delivery address specified by the customer, unless otherwise agreed. During the transaction, the delivery address specified in the seller's order processing is decisive.

5.2 Delivery by package is made within 5 working days after contract conclusion via DHL, and the shipping costs are 4.99 EUR, unless otherwise noted on the product detail page. Delivery by freight is made within 5 working days after contract conclusion via Hermes Einrichtungsservice, and the shipping costs start from 39.99 EUR, unless otherwise noted on the product detail page. There are no deliveries on Sundays and public holidays. If the customer orders items with different delivery times, the seller will ship the goods in a joint shipment, unless different arrangements have been made. In this case, the delivery time is determined by the item with the longest delivery time ordered by the customer.

5.3 If the delivery of the goods fails for reasons attributable to the customer - for example, because bulky goods do not fit through an access without the customer having indicated this - the customer bears the reasonable costs incurred by the seller. This does not apply to the costs for the outward shipment if the customer effectively exercises his right of withdrawal. The regulations in the seller's instructions on withdrawal apply to the return costs if the customer effectively exercises his right of withdrawal.

5.4 Self-collection is not possible for logistical reasons.

6) Delivery Impediments, Force Majeure

6.1 If the seller is prevented from fulfilling his obligation due to the occurrence of unforeseeable extraordinary events which he is not responsible for and which he could not avert with the care reasonable in the circumstances of the individual case, regardless of whether they occurred in the seller's factory or at his pre-suppliers – especially governmental interventions, operational disruptions, labor disputes, delays in the delivery of essential raw and auxiliary materials – the delivery time is extended appropriately. If these events make delivery or performance impossible, the seller is released from the delivery obligation without the customer being able to withdraw from the contract or claim damages. If the aforementioned obstacles occur at the customer, the same legal consequences also apply to his acceptance obligation. The contractual partners are obliged to inform the other party immediately of obstacles of the aforementioned type.

6.2 If deliveries are not accepted on time, the seller is entitled to charge the additional costs incurred (e.g., for storage) and claim damages, which must be proven in detail.

6.3 The seller is entitled to partial performance or delivery, as long as this is reasonable for the customer. This only applies if the customer is an entrepreneur. The seller is not entitled to partial performances or deliveries to consumers.

7) Warranty for Defects, Obligation to Notify Defects, Limitation of Liability

7.1 The seller assumes no liability for defects caused by natural wear and tear, time-dependent or otherwise wear-related wear, faulty, negligent, unsuitable, or improper handling, use or storage (such as installation in wet new buildings, storage in damp cellars or attics, lack of protection from intense heat, incorrect cleaning and operation, willful damage, and alterations to the furniture by the customer or third parties) or by disregarding the seller's processing and use instructions. Industry-standard technologically justified deviations in dimensions, shape, and irreparable color deviations, for example due to the nature of the wood, do not entitle to complaints. The seller assumes no warranty for exact compliance with color samples and for the absolute uniformity of the veneers used on different pieces of furniture with veneered surfaces.

7.2 If the customer is a consumer, he has the right to choose the type of subsequent performance, either elimination of the defect or delivery of a defect-free item.

7.3 The liability of the seller is governed by the statutory provisions unless otherwise stipulated below.

7.3.1 Claims for damages by the customer due to obvious material defects of the delivered goods are excluded if the customer does not notify the seller of the defect within a period of two weeks after delivery of the goods.

7.3.2 The liability of the seller for damages, regardless of the legal reason (especially in the case of delay, defects, or other breaches of duties), is limited to the contract-typical, foreseeable damage.

7.3.3 The aforementioned limitation of liability does not apply to the seller's liability due to intentional behavior or gross negligence, for guaranteed characteristics, for injury to life, body or health, or under the Product Liability Act.

7.4 Insofar as the liability of the seller is excluded, this also applies to the personal liability of the employees and agents of the seller.

8) Redemption of Promotional Vouchers

8.1 Vouchers issued by the seller as part of promotional campaigns with a specific validity period that cannot be purchased by the customer (hereinafter "promotional vouchers") can only be redeemed in the seller's online shop and only within the specified period.

8.2 Individual products may be excluded from the voucher campaign if a corresponding restriction results from the content of the promotional voucher.

8.3 Promotional vouchers can only be redeemed before the completion of the ordering process. Subsequent billing is not possible.

8.4 Several promotional vouchers can also be redeemed in one order.

8.5 The goods value must at least equal the amount of the promotional voucher. Any remaining credit will not be refunded by the seller.

8.6 If the value of the promotional voucher is insufficient to cover the order, one of the other payment methods offered by the seller can be chosen to settle the difference.

8.7 The credit of a promotional voucher is neither paid out in cash nor does it earn interest.

8.8 The promotional voucher will not be refunded if the customer returns the goods paid for in whole or in part with the promotional voucher as part of his statutory right of withdrawal.

8.9 The promotional voucher is transferable. The seller can perform with discharging effect to the respective holder who redeems the promotional voucher in the seller's online shop. This does not apply if the seller has knowledge or grossly negligent ignorance of the non-entitlement, the incapacity to contract, or the lack of representative authority of the respective holder.

9) Retention of Title

9.1 The seller retains title to the delivered goods until the purchase price has been paid in full.

9.3 If the customer culpably breaches essential contractual obligations, is in default of payment, or suspends payment, or if an application for the opening of insolvency proceedings or other decline in assets of the customer is filed or opened, the seller is entitled, if the conditions for a withdrawal from the contract exist, to take back the goods subject to retention of title at the customer's expense.

10) Applicable Law

The law of the Federal Republic of Germany shall apply to all legal relationships of the parties, excluding the laws concerning the international purchase of movable goods. For consumers, this choice of law only applies to the extent that it does not remove the protection afforded by mandatory provisions of the law of the state in which the consumer has his habitual residence.

11) Alternative Dispute Resolution

The seller is neither obliged nor prepared to participate in a dispute resolution procedure before a consumer arbitration board.